Are you a customer service trainer that really enjoys what you do but wonder if you are actually reaching your staff? Do you want to share the joy of customer service training with others, but just don’t seem to be able to come up with activities and content that works? Then you really need to get The Joy of Customer Service Training and take a fresh look at the basics, implement the activities and watch your own attitude improve.
The first person you need to share the joy of customer service training with is yourself. You need to believe what you are doing is making a difference for the staff and the customers that deal with your business. By reading the information in The Joy of Customer Service Training you will realize what you are doing is not only good for others but good for yourself!
There is a section on Stress Relievers that will help you to prepare for your training session. It gives exercises for your staff and exercises for you. Why be stressful before training when just a few minutes of utilizing the same exercises that you are going to teach your staff will have you relaxed and in a great frame of mind for the customer service training you are going to do?
If you practice what you preach you will be a success in sharing the joy of customer service training and have a staff that walks away from the session in an upbeat, more stress free, knowledgeable, and energized manner.