Joy of Training

Joy of Training http://www.joyoftraining.com Joy of Customer Service Training Mon, 16 May 2011 05:17:38 +0000 en hourly 1 http://wordpress.org/?v=3.2.1 Teamwork and Customer Service http://www.joyoftraining.com/teamwork-and-customer-service/ http://www.joyoftraining.com/teamwork-and-customer-service/#comments Mon, 26 Mar 2007 20:15:49 +0000 pat watson http://www.joyoftraining.com/teamwork-and-customer-service/ Continue reading →]]> If it takes a village to raise a child then it certainly takes teamwork to handle customer service issues effectively. The trainers’ responsibility is to show that teamwork makes everyone more effective in facing the customer service solutions that are required of them on a daily basis. It may be nothing more than an item that is being returned and the customer wanting a refund. It may be an irate customer that is calling to complain about an item they bought that doesn’t work the way they thought it would or that the computer program they just installed doesn’t automatically solve all their problems. In these, and a wide variety of other customer service related issues, it is good to have a team of co-workers to talk the situations over with.

Teamwork lightens the load for everyone. It means that if a teammate is overwhelmed with a situation, there is someone there to assist them in getting the issue resolved.

There are teambuilding exercises and activities that show how a team working together is able to accomplish much more than a single person trying to do everything alone. There are times when teamwork is not only a necessary activity but a fun one too.

As a trainer, the need for building teamwork falls on your shoulders. It requires you to show the path, give the value to teamwork and to show how teamwork can help to solve the customer service issues.

To help you with these tasks you should begin by reading The Joy of Customer Service Training. Get the basics and a few fresh ideas to help you promote both teamwork and good customer service to your staff.

]]> http://www.joyoftraining.com/teamwork-and-customer-service/feed/ 0 Share the Joy of Customer Service Training http://www.joyoftraining.com/share-the-joy-of-customer-service-training/ http://www.joyoftraining.com/share-the-joy-of-customer-service-training/#comments Mon, 26 Mar 2007 20:14:34 +0000 pat watson http://www.joyoftraining.com/share-the-joy-of-customer-service-training/ Continue reading →]]> Are you a customer service trainer that really enjoys what you do but wonder if you are actually reaching your staff? Do you want to share the joy of customer service training with others, but just don’t seem to be able to come up with activities and content that works? Then you really need to get The Joy of Customer Service Training and take a fresh look at the basics, implement the activities and watch your own attitude improve.

The first person you need to share the joy of customer service training with is yourself. You need to believe what you are doing is making a difference for the staff and the customers that deal with your business. By reading the information in The Joy of Customer Service Training you will realize what you are doing is not only good for others but good for yourself!

There is a section on Stress Relievers that will help you to prepare for your training session. It gives exercises for your staff and exercises for you. Why be stressful before training when just a few minutes of utilizing the same exercises that you are going to teach your staff will have you relaxed and in a great frame of mind for the customer service training you are going to do?

If you practice what you preach you will be a success in sharing the joy of customer service training and have a staff that walks away from the session in an upbeat, more stress free, knowledgeable, and energized manner.

]]> http://www.joyoftraining.com/share-the-joy-of-customer-service-training/feed/ 0 Oh That Stress! Simple Stress Reliever Exercises http://www.joyoftraining.com/oh-that-stress-simple-stress-reliever-exercises/ http://www.joyoftraining.com/oh-that-stress-simple-stress-reliever-exercises/#comments Mon, 26 Mar 2007 20:12:02 +0000 pat watson http://www.joyoftraining.com/oh-that-stress-simple-stress-reliever-exercises/ Continue reading →]]> Every job has its stress but what not every trainer provides is the stress reliever exercises to make the job better. The trainer that can work with the staff to learn the basics of stress reliever exercises will help with having a productive, happy staff for a very long time.

The primary issue that is discussed around the office is the level of stress each employee feels, whether it is all work related or is both home and work related. Teaching some stress reliever exercises is a life skill that every employee can take with them from promotion to promotion.

Stress reliever techniques vary according to the training time and location. There are those that are quiet and peaceful and those that are active and loud. If it’s laughter and giggles that you need to lighten the stress level, there are stress reliever exercises for that. If it is necessary to be quieter then there are stress reliever techniques for accomplishing it. All of these and more are in the Joy of Customer Service Training.

]]> http://www.joyoftraining.com/oh-that-stress-simple-stress-reliever-exercises/feed/ 0 Customer Service Training is a Joy http://www.joyoftraining.com/customer-service-training-is-a-joy/ http://www.joyoftraining.com/customer-service-training-is-a-joy/#comments Mon, 26 Mar 2007 20:08:46 +0000 pat watson http://www.joyoftraining.com/customer-service-training-is-a-joy/ Continue reading →]]> Do you want to retain the loyalty of your customer? Do you have customer service training for your staff on a regular basis? If you don’t you are missing the opportunity to not only retain your existing customers, but attract new customers through word of mouth.

Customer Service Training doesn’t have to be a nightmare. It can be a joy for both the trainer and the staff if you follow the guidelines in The Joy of Customer Service Training. This short, easy to read, good advice book will give you the tools to make you a success in both staff retention and customer satisfaction.

Drive revenue to your bottom line by taking the time to do customer service training with your staff. For every customer you retain you have saved your company the expense of advertising to attract a new customer to replace the one you lost. Remember that the old saying is that every customer that is unhappy will tell a minimum of 5 people, the happy customer will tell 1 or 2. With just a little planning, training and commitment your business can profit from customer service training by retaining the existing customer.

]]> http://www.joyoftraining.com/customer-service-training-is-a-joy/feed/ 0 Learn the Joy of Customer Service Training http://www.joyoftraining.com/learn-the-joy-of-customer-service-training/ http://www.joyoftraining.com/learn-the-joy-of-customer-service-training/#comments Mon, 26 Mar 2007 20:05:02 +0000 pat watson http://www.joyoftraining.com/?p=3 Continue reading →]]> Assistance in customer service training is given is clear language in this book. If you have never trained in customer service before, or if you are an experienced customer service trainer, this information will help to focus on the basics. Training really is a JOY if you implement what is explained in this book.

The book will help you with all types of customer service training suggestions, from what to do with a grumpy customer to how to relieve stress in your team. It will give you teamwork suggestions on how to show the value of working with a team and how each person is an important part of the whole.

Are you tired of having to read hundreds of pages of training manuals to find enough information to begin planning your session? If so, this book will give you what you need, ideas, basic concepts to share and solutions to those problems that every trainer faces in a short concise manner. There is Joy in Customer Service Training. Implement what is in this book and begin the journey to a well trained, happy staff.

Assistance in customer service training is given is clear language in this book. If you have never trained in customer service before, or if you are an experienced customer service trainer, this information will help to focus on the basics. Training really is a JOY if you implement what is explained in this book.

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